Privacy Policy

1. Information we may collect

Depending on how you interact with us, we may collect:

• Information you submit when using a product, completing a form, or contacting us.
• Content and preferences you provide so a service can generate the requested result.
• Transaction information supplied by payment providers, such as payment status and a transaction reference.
• Technical and usage information, including browser type, device type, approximate location, referring page, and pages visited.
• Communications you send to us, including your email address and message.

We do not need or request your complete payment-card number. Payment information is handled by the applicable third-party payment processor.

2. How we use information

We may use information to:

• Provide, personalize, maintain, and improve our services.
• Generate the content or result you request.
• Process and confirm transactions.
• Respond to questions and support requests.
• Diagnose technical problems and protect our services from misuse.
• Understand website usage and improve the user experience.

We do not sell personal information.

3. Analytics and cookies

Our website uses Google Analytics to understand general traffic and usage patterns. Google Analytics may use cookies or similar technologies and may receive technical information about your browser, device, and visit. You can limit cookies through your browser settings.

4. Service providers

We may use service providers for hosting, cloud infrastructure, artificial-intelligence processing, analytics, email delivery, and payment processing. These providers may process information as needed to provide services to us.

Information may be processed or stored outside your province or country and may be subject to the laws of the jurisdiction where it is processed.

5. User-submitted content

Some PerplexiTeam products ask you to provide details so they can generate personalized content. Please do not submit highly sensitive personal information unless it is necessary for the service. You are responsible for ensuring that you have permission to provide personal information about another person.

6. Children’s information

Products intended for family use are designed to be used or supervised by a parent, guardian, or other responsible adult. We do not knowingly ask children to create accounts or directly provide contact or payment information. Adults should avoid entering a child’s full name, address, school, or other identifying information when a less specific description will work.

7. Retention and security

We retain information only for as long as reasonably necessary to provide the service, maintain records, resolve disputes, meet legal obligations, and protect our systems.

We use reasonable administrative, technical, and organizational safeguards. No online service or storage system can guarantee absolute security.

8. Disclosure of information

We may disclose information:

• To service providers supporting our operations.
• When required by law or valid legal process.
• To protect users, our services, or the safety and rights of others.
• As part of a business reorganization, financing, sale, or transfer of assets.

9. Your choices

You may contact us to ask about personal information associated with you or request access, correction, or deletion, subject to applicable legal and operational requirements. You may also restrict cookies through your browser and choose not to submit optional information.

10. Third-party links

Our website may link to external websites or separately operated services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

11. Changes to this policy

We may update this policy as our services or practices change. The effective date at the top of the page indicates when it was last revised.

12. Contact us

Questions or privacy requests may be sent to counterfactualtheory@gmail.com .

PerplexiTeam
Halifax, Nova Scotia, Canada